Who We Are: binx health is a healthcare technology and diagnostics company focused on expanding access to care. The binx io is the world’s first FDA-cleared, CLIA-Waived, point-of-care platform for chlamydia and gonorrhoea testing in both males and females. Our rapid, molecular platform brings rapid, accurate and convenient infectious disease testing to clinical settings nationwide. binx everywhere is our technology platform that provides the necessary tools to connect your community with convenient diagnostic testing programs through self-collected samples, high-quality laboratory partnerships, and a full continuum of clinical care where and when it’s convenient for them. Our solutions have the ability broaden access to care for millions and put proprietary testing solutions in the hands of clinicians everywhere. We work with universities, hospitals, clinics, public health departments, k-12 schools, employers and other organizations to provide patient-centric solutions for their communities.

Our Values:

We are… Bold – Tenacious – One Team – Fixated on Our Mission

At binx health, we know a diverse workforce adds to our collective value and strength as an organization. People of colour, the LGBTQIA+ community, disabled candidates and veterans are strongly encouraged to apply. binx health is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and fair, equitable compensation regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Position:

We are seeking a detail-oriented and proactive Customer Relations Representative to join our team. This role will focus on ensuring that our clients fulfill their contractual obligations. The ideal candidate will have a background in biotechnology/medical device, preferably within the diagnostics field, and a strong understanding of customer relationship management.

Key Responsibilities:

• Proactively reach out to customers who have not met their contract commitments, with a focus on in-person follow-up to build relationships and address any concerns. • Maintain accurate records of customer contracts and compliance levels, providing regular reports to management on fulfillment status and areas for improvement. • Work closely with sales, customer service, and logistics teams to coordinate efforts in fulfilling customer needs and mitigating compliance issues. • Monitor and manage compliance with client contracts, including tracking purchase orders and fulfillment of agreed quantities. • Gather feedback from customers regarding product satisfaction and potential barriers to fulfilling contract agreements, reporting insights to the product management team for future strategy alignment. • Educate and support customers on the benefits of product to encourage full contract adherence.

Education, Experience and Demonstrated Skills:

• 3-5 years of sales and/or contract management experience in the biotechnology, medical device, or life sciences field. • Strong understanding of contract management and compliance best practices • Proficiency with Salesforce CRM and forecasting tools. • Exceptional interpersonal and communication skills, with the ability to build rapport with customers. • Ability to analyze data and produce reports on compliance levels and market trends. • Strong problem-solving skills and the ability to think strategically while engaging with customers.

For interested applicants, please submit resumes to careers@mybinxhealth.com

binx health, Inc. is an Equal Opportunity Employer